At Miravo Works, every product is made specifically for you after your order is placed. This made-to-order process helps reduce waste and ensures that each item is produced with care.
Because your order is created just for you, our return and refund policy differs from traditional retail stores. Please read the information below before placing your order.
Made-to-Order Products
All products sold on Miravo Works are produced only after an order has been received.
For this reason, we generally cannot accept returns or exchanges for reasons including:
- Ordering the wrong size
- Selecting the wrong color or product
- Changing your mind after placing an order
- Personal preference after delivery
We encourage all customers to review product descriptions, size guides, and order details carefully before completing their purchase.
Damaged, Defective, or Incorrect Items
If your order arrives with a manufacturing defect, printing or embroidery issue, shipping damage, or if you receive the wrong item, we’ll gladly help resolve the problem.
Please contact us within 30 days after your package has been delivered.
To help us process your request quickly, please provide:
- Your order number
- A brief description of the issue
- Clear photos showing the product and the problem
- Photos of the packaging if applicable
Once reviewed, we’ll determine the most appropriate solution, which may include a replacement or refund.
Lost Packages
If your package appears to be lost during transit, please contact us within 30 days after the estimated delivery date.
We’ll work with our fulfillment partner and the shipping carrier to investigate the shipment and determine the appropriate resolution.
Delivery Issues
If tracking indicates that your order has been delivered but you have not received it, we recommend:
- Checking around your delivery location.
- Asking neighbors or household members.
- Contacting the shipping carrier.
If you’re still unable to locate your package, please contact us and we’ll do our best to assist you.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect address is provided and the order has not yet entered production, we’ll gladly update it.
If the order has already been produced or shipped, address changes may no longer be possible.
Packages returned because of an incorrect or incomplete address may require an additional shipping fee before they can be resent.
Unclaimed Packages
Orders returned because they were not collected from the shipping carrier may be reshipped upon request.
Additional shipping charges may apply for reshipping returned packages.
Exchanges
Because every product is made specifically for each customer, we do not offer exchanges for:
- Size changes
- Color changes
- Different product selections
If there is a verified production error, we’ll provide an appropriate solution.
Order Changes & Cancellations
If you need to cancel or modify your order, please contact us immediately.
Orders may only be changed before production begins.
Once production has started, we are unable to cancel, modify, or exchange the order.
Refunds
Approved refunds will be issued to the original payment method used during checkout.
Processing times vary depending on your bank or payment provider.
Shipping costs are generally non-refundable unless the issue resulted from our error or a confirmed production defect.
Personalized & Custom Products
Personalized or custom-made products cannot be returned or exchanged unless they arrive damaged, defective, or produced incorrectly.
Please double-check all personalization details before submitting your order.
How to Contact Us
If you experience any issue with your order, our support team is here to help.
Email: support@miravoworks.com
When contacting us, please include:
- Order Number
- Full Name
- Description of the issue
- Photos (if applicable)
Our typical response time is 24–48 business hours.
Our Promise
Customer satisfaction is important to us.
While our made-to-order process means we cannot accept every return request, we’ll always do our best to resolve any issues caused by manufacturing defects, shipping damage, or fulfillment errors fairly and promptly.