Thank you for shopping with Miravo Works.
Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking information so you can monitor your package every step of the way.
When Will I Receive My Tracking Number?
Your tracking number is sent automatically once your order has completed production and has been handed over to the shipping carrier.
You will receive an email that includes:
- Order confirmation
- Tracking number
- Shipping carrier
- Tracking link
If you haven’t received your tracking email after the estimated production time, please check your spam or junk folder before contacting us.
Tracking Information
After your package has been shipped, tracking information may take up to 48 hours to become available.
During this time, you may see messages such as:
- Label Created
- Shipment Information Received
- Awaiting Carrier Pickup
This is completely normal while the carrier updates its tracking system.
How to Track Your Order
You can track your shipment by:
- Opening your shipping confirmation email.
- Clicking the tracking link provided.
- Visiting the carrier’s website and entering your tracking number.
Tracking updates are provided directly by the shipping carrier.
My Tracking Hasn’t Updated
Sometimes tracking information may not update for several days.
This can happen because:
- The package is still moving between carrier facilities.
- The carrier hasn’t scanned the package yet.
- Weather conditions have delayed transportation.
- Customs clearance is taking longer than expected.
If there has been no tracking update for more than 7 business days, please contact our support team.
My Order Shows as Delivered, but I Can’t Find It
If your tracking information shows “Delivered” but you haven’t received your package, we recommend:
- Checking around your delivery location.
- Asking household members or neighbors.
- Looking for delivery notices.
- Contacting the shipping carrier.
If you’re still unable to locate your order, please contact us and we’ll be happy to assist.
Lost Packages
If your shipment appears to be lost during transit, we’ll work with our fulfillment partner and shipping carrier to investigate the issue.
Please contact us as soon as possible and include:
- Order Number
- Full Name
- Shipping Address
- Tracking Number
We’ll review your case and determine the appropriate resolution.
Split Shipments
Some orders may be shipped in multiple packages.
This happens when products are produced at different fulfillment facilities or become available at different times.
If your order is shipped separately, you’ll receive a tracking number for each package.
Delivery Delays
Although we strive to deliver every order on time, unexpected delays may occur due to:
- High shipping volume
- Severe weather
- Customs inspections
- Carrier delays
- Public holidays
Estimated delivery dates are not guaranteed.
We appreciate your patience while your package is in transit.
Need Help?
If you have any questions about your shipment, our support team is happy to help.
Email: support@miravoworks.com
Please include:
- Order Number
- Tracking Number (if available)
- Description of your inquiry
We typically respond within 24–48 business hours.
Frequently Asked Questions
How long does it take to receive a tracking number?
Most tracking numbers are sent after production is completed, usually within 2–7 business days, depending on the product.
My tracking hasn’t updated for two days. Is this normal?
Yes. It may take up to 48 hours for tracking information to appear after shipment, and occasional delays between scans are normal.
Can I change my shipping address after receiving a tracking number?
Unfortunately, once your order has shipped, we cannot change the delivery address.
Please contact the shipping carrier directly if address modification services are available.
I entered the wrong email address. Can I still receive tracking information?
Yes. Please contact us with your order number, and we’ll resend your shipping confirmation email if possible.